Persistence Pays with Difficult People !

Particularly with difficult people – persistence pays! Take “John” and “Jane” who are parents in default on their school fees. Just like with most other difficult people (and, across multiple industries, I have dealt with all types of problematic relationships), their bark is generally much worse than their bite. Opposed to John and Jane will be the value-based, pastoral, school, who will often be exasperated at the way that John and/ or Jane have treated them. Whilst John and Jane are in the School’s ‘too hard to handle’ basket (due to factors including the Schools’ internal controls as well as John and Jane’s rudeness and frustratingly comical reasons to try to justify non-payment, I hear

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